At the Innovators @ Workplace – Making the Difference panel, Lakhi Sakaria Chowdhary shared insights on how innovation must move beyond concepts to deliver measurable business impact. She emphasized that true innovation is reflected in behavioral change—highlighting key metrics such as adoption rate, reduction in decision-making time, and overall cost optimization.

The discussion also explored how AI is reshaping workplace innovation by democratizing access—enabling not just leadership but also admins and facilities teams to make smarter, data-driven decisions. Drawing parallels from other industries, she highlighted how dynamic allocation models (inspired by airlines) are being applied to workplace and meeting room management through platforms like 1OfficeView to optimize utilization in real time.

A key principle underscored during the session was that innovation must simplify work—focusing on reducing human effort and accelerating decisions rather than just digitizing processes. The panel reinforced a shift toward practical, impact-driven innovation powered by AI, automation, and smarter workplace systems.