In this talk, Lakhi Chowdhary (CDP India Private Limited) outlines how digital transformation is redefining facility management for hybrid workplaces—reducing room/desk booking chaos, cutting operational waste, and supporting sustainability goals. The session highlights the modern pressures on facility leaders (hybrid work, rising costs, net-zero commitments, and demand for real-time automation) and introduces 1OfficeView as a smart, scalable platform that spans hot desking, meeting room management, and visitor management. Backed by deployments with Fortune 500 organizations, the speech shares outcomes such as streamlined workspace booking for a 100,000+ employee bank and a reported 60% reduction in meeting-room booking errors at a Big 4 firm, while pointing to the next wave of sustainable FM innovation through predictive analytics and digital twins.

• Addresses core facility-management challenges: hybrid utilization, higher cost pressure, sustainability targets, and real-time data/automation needs.

• Introduces 1OfficeView for end-to-end workplace experience: hot desking with floor plans, auto-allocation and heat maps; meeting-room booking with calendar integration, policy controls and ghost-booking reduction; and secure visitor management.

• Showcases proof points: improved booking governance for a 100,000+ employee private bank; 60% reduction in meeting-room booking errors at a Big 4 consulting firm; enhanced security/compliance for manufacturing sites.

• Sustainability emphasis: digitizing logs and signage to reduce paper waste; optimizing space demand (e.g., moving toward a 10:7 space-to-people ratio based on attendance patterns).

• Future-forward view: AI-driven predictive analytics and digital twins to anticipate maintenance and optimize resources.